Last updated: Nov 13, 2025
1. RETURN WINDOW
We accept returns within 14 days of receipt.
2. ITEM CONDITION
- Eligible items must be new or slightly used, in good resaleable condition, with original packaging (when available) and proof of purchase.
- We may deny returns for items that are heavily worn, damaged, or not suitable for resale.
3. RETURN METHOD
- Returns are by mail only.
- A pre-addressed return label is provided (download & print, free). Please attach this label and drop the parcel with the specified carrier.
4. FEES
- A fixed $4.99 restocking fee applies to all returns.
- This fee is non-refundable, except when the return is due to our error or a confirmed defective product.
5. HOW TO START A RETURN
Contact us at support@ignitrx.com within 14 days of delivery.
Please include:
- Your order number
- The item(s) you wish to return
- A short reason for return
We will reply within 1–2 business days with any additional instructions if needed.
6. REFUND TIMELINE
- Refunds are issued to the original payment method within 8 business days after inspection and approval.
- Your bank or payment provider may take an additional 1–3 business days to post funds.
7. EXCHANGES
- Exchanges are accepted within 14 days of delivery, subject to stock availability.
- Exchanges follow the same condition requirements as returns.
- No restocking fee applies to exchanges.
- Any price difference will be charged or refunded accordingly.
8. NON-RETURNABLE ITEMS
- Items marked final sale at purchase
- Products damaged due to misuse or neglect
- Items returned after 14 days of receipt
9. HELP & SUPPORT
If you need assistance with a return or exchange, contact us:
Email: support@ignitrx.com
Support Hours: Monday – Friday
8:00 a.m. – 5:00 p.m.
Phone: +1 774 346 4396
Address: 66 Concord St, Holliston, MA 01746, United States